Terms of service

House of DeLaRue 

Welcome to House of DeLaRue. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before making a purchase.

1. General Conditions

House of DeLaRue reserves the right to refuse service where permitted by law. We may update our website, products, or these terms from time to time.

Your continued use of our website following changes to these terms constitutes acceptance of the updated terms, where applicable.

2. Products and Descriptions

We aim to ensure that all product descriptions, images, prices, and details are accurate.

However, colours, packaging, and product presentation may vary slightly from the images displayed on our website.

Our perfumes and skincare products should be used according to their instructions. Customers are encouraged to review product ingredients and suitability before use.

If you experience an adverse reaction to a product, discontinue use and seek appropriate professional advice where necessary.

3. Pricing and Payments

All prices are displayed in the currency indicated on our website.

Prices and promotions may change without prior notice, but changes will not affect orders that have already been accepted, except where permitted by law.

Payment must be completed using the payment methods available at checkout.

We reserve the right to investigate or cancel suspected fraudulent transactions, subject to applicable law.

4. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted. We will communicate any issues affecting your order as appropriate.

If a product becomes unavailable or an error affects your order, we will contact you to discuss the available options, including cancellation and a refund where applicable.

5. Shipping and Delivery

Orders are generally processed within 1–3 business days after payment confirmation. Estimated delivery is 3-5 working days after dispatch.

Delivery times may vary depending on the delivery address, courier operations, public holidays, and unforeseen circumstances.

Shipping fees will be displayed at checkout before payment is completed.

For further information, please refer to our Shipping Policy.

6. Returns, Exchanges and Refunds

Our returns and refunds are handled in accordance with our Refund and Return Policy and applicable South African consumer protection laws.

Due to hygiene and product-safety considerations, certain opened or used perfumes and skincare products may not qualify for change-of-mind returns.

However, nothing in these terms excludes or limits any rights you may have regarding defective, unsafe, or incorrectly supplied products under applicable law.

Please consult our Refund and Return Policy for further information.

7. Customer Responsibilities

When using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Ensure your delivery details are correct.
• Use our website for lawful purposes.
• Avoid activities that could compromise the security or proper functioning of our website.
• Not engage in fraudulent transactions or misuse our services.

8. Intellectual Property

All content on the House of DeLaRue website, including our branding, logos, photographs, product descriptions, and other original materials, is owned by or licensed to House of DeLaRue, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, and Aramex.

These services may be subject to their own terms and conditions. We are not responsible for matters outside our lawful control, but this does not exclude any responsibility that applicable law places on us.

10. Limitation of Liability

House of DeLaRue,  will take reasonable steps to provide a reliable shopping experience.

To the extent permitted by applicable law, we are not responsible for indirect losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

11. Privacy and Personal Information

We collect and process personal information as necessary to operate our store, process orders, arrange deliveries, provide customer support, and meet our legal obligations.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation, including South Africa’s Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for more details.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law, including any applicable consumer protection requirements.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, or legal requirements.

The latest version will be published on our website, together with the date of the latest update.

14. Contact Information

If you have questions about these Terms of Service, please contact House of DeLaRue using the contact details provided on our website.

Thank you for shopping with House of DeLaRue. 

We appreciate your support and look forward to providing you with a premium shopping experience.